Pets are accepted for grooming under the following circumstances....

50% Deposits upfront to reserve your spot
The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which BJ's Paws Spa cannot be held liable.
The pet's rabies vaccine is up to date, unless otherwise discussed.
In the event of an emergency, in your absence, you authorize BJ's Paws Spa to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.
Payment is to be made at the time of service. Payment can be cash, check, or e-transfers. Returned checks will incur a $35 charge. Our rates are based on the breed of the pet and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer.
$25- $45 SERVICE CHARGE (for the time of travel, set up, and take down).
If pet shows any signs of Aggression, Flails, Extremely Hyper, or wont stop fighting the entire groom there will be a behavioral charge of $35. This charge will be added even if We cannot complete the groom.
There will be a RETURNING FEEs for behavior which is equivalent to the SERVICE CHARGE + BEHAVIORAL CHARGE
Saftey to the Pets, and our Groomers is our #1 priority, and it will not be jepordize for any given reason.
We do NOT offer anal gland expression, as this should be performed by a licensed veterinarian.
“De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which BJ's Paws Spa cannot be held liable.
We ask to be patient with us and give us an hour window time to arrive. If we are running behind it is probably because there is a pet in our care that needs a little more love.
Understand that we will try to clean up as best as we can. Double coated animals furr CANNOT be garanteed to be cleaned up 100%.
All Photos/Videos taken will be for advertising.

1. Cancellations

We follow the DISTRICTS public school CLOSURES as they pertain to inclimate weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee.
In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.
We reserve the right to cancel or reschedule a groom for any REASON or TIME. We understand that this can be inconvient sometimes, though unforseen circumstances does happen to everyone. We will make every effort to reschedule at a time convenient for both the client and the groomer. Your Patience and understanding is extremely appreciated.
We will not tolerate any abuse towards our staff. Any threats, insults, or profanity will earn us the right to cancel the inital appointment and any other future appointments.

2. No-Shows

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

We reserve the right to charge the FULL GROOMING FEE due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
We reserve the right to refuse service to any pet or client for any reason.

3. Appointment REQUIREMENTS

Access to Hot Water
Access to Electricity
Towels, Garbage Bags, and a Broom to be provided
Please give our Groomers space to work with your animal. Unless they ask you for help by being in the Room or Hovering can lead to stress to both Animal and Groomer. This can be very Dangerous to Groomer and pet, and will give the right to the groomer to call the service. This also can cause an additional charge for ADDED time, and a Returning fee or Cancellation fee