Keeping Orlando beautiful, one pet at a time! Specialty breeds are subject to additional charges, these breeds include (but are not limited to) any spitz, doodle-mix, poodle-mix, Husky, Pomeranians, Chow-Chow, Akita, Alaskan Malamute, American Eskimo Dog, Keeshond, Samoyed, Shiba Inu, Golden and Labrador Retrievers, German and Australian Shepherds (Aussie's), Corgis, Pyrenees, Border Collies, Newfoundlands, Bouvier des flandres. All Creatures Mobile Grooming Cancellation Policy Appointment Cancellations: All cancellations MUST be made at least 48 hours prior to your scheduled appointment. A $60.00 FEE will be assessed for cancellations with less than 48 hours notice. *Cancellations must be called into the office. (407)228-2855 Appointment No-Show: Due to fuel costs and the fact that we operate on a scheduled route if our groomer arrives during the allotted window of time and no one is home and access arrangements have not been established prior, the client will be charged a trip fee of $60. Appointment Decline: If your groomer recommends cancellation due to aggression, behavioral issues, or a shave down and you refuse, the appointment will be canceled and a trip fee of $60 is required. All invoices not paid by 5:00 pm on day of service will be charged with card on file and 20% gratuity added, a receipt will be sent to your email on file.